Shipping & Returns


Shipping Information:

All retail orders will be shipped 3-5 business days after purchase confirmation.

**Wholesale orders may vary; we will send a confirmation and time estimate after your order is placed.

Rush Shipping:

We are able to expedite orders, please contact us prior to ordering for more information! 

Shipping Costs:

All shipping costs are based on product weight and shipping is calculated for your location. 

**If purchasing in bulk, please contact us for an accurate estimate. We will do our best to find you the lowest shipping rate.

International Shipping:

We offer a variety of shipping profiles. If you do not see an option that suits your needs, please reach out. 

Please note that WAAM Industries is not responsible for any duties and taxes for international deliveries as they vary according to country and are assessed upon arrival.

 

Easy Returns & Exchanges:

Returns and exchanges are accepted within 15 days of delivery for all defective and damaged products. Returned products must be returned in their complete and original packaging. In the event of a return, please contact WAAM Industries, info@waamindustries.com prior to shipping package to request a return. 

Please note that WAAM Industries is not responsible for shipping charges on returns. A full refund for returned products will be processed upon receiving returned product in complete and original condition. In the unlikely event that a product is damaged upon shipping, the refund will be forfeited, and the customer will need to be in contact with the shipping company to collect damages.

 

The 'Nitty Gritty':

If packages are returned to WAAM Industries due to customer absence, package refusal or customer address error, the customer will be responsible for any additional shipping charges. WAAM Industries is not responsible for lost or stolen parcels. We will do all we can to assist in partnering you with USPS or the post we partnered with in shipment, but are unable to take responsibility once your parcel has been sent. We apologize for any inconvenience this may cause.
Please note, WAAM Industries owns the rights to the designs, patterns, processes, and distributions of all custom orders.